NHTSA Complaint #11654491 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle became difficult to maneuver. The failure had occurred on several occasions. The contact stated that the traction control, engine oil, and TPMS warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the power steering system needed to be reset. The vehicle was repaired; however, the failure persisted. The contact researched and became aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.