NHTSA Complaint #11654466 — 2016 KIA OPTIMA

The contact owned a 2016 Kia Optima. The contact stated while coming to a stop, the vehicle leaned forward as if the engine had moved abnormally too far forward out of position. The contact stated that her boyfriend attempted to roll down the passenger’s side window; however, the window failed to open as intended. No warning light was illuminated. In addition, the contact attempted to take the vehicle to the local independent dealer where it was purchased; however, the vehicle experienced a loss of automotive power. The vehicle was towed to the local independent mechanic, where it was diagnosed that the engine was blown and there was a hole in the engine. The contact was informed that the engine needed to be replaced. In addition, the contact diagnosed the failure and related the failure to the motor mount, alternator bracket, and in need of an intake manifold replacement. The local dealer was not contacted. The vehicle was not diagnosed or repaired by the local dealer. The vehicle was given back to the local independent dealer and the vehicle was repaired and put up for sale. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,086. The VIN was not available.