NHTSA Complaint #11654355 — 2013 FORD EDGE

Brake Boost issue with my 2013 Ford Edge Sport. When attempting to brake, there is very little stopping resistance. Even at slow speeds, it takes a dangerous amount of time and distance to bring the vehicle to a stop. While braking, a hissing noise can be heard from the brake pedal area, and the brake pedal presses easily to the floor with minimal resistance. Upon researching the issue, I discovered that this is a very common problem with this vehicle. A certified mechanic diagnosed the issue and stated that this is a known problem and may be covered under Ford's Customer Satisfaction Program 13N02. While this is a known and common issue that is covered under warranty when the vehicle is under 10 years from warranty purchase date or under 150,000 miles, the Ford Dealership is fighting me on this and is refusing to assist in correcting this safety issue. If a vehicle has already exceeded the time or mileage limit and is part of the incremental launch population, this coverage will last through November 30, 2025. Coverage is automatically transferred to subsequent owners. Brakes began failing around July/August of 2024. Due to financial hardship, I cannot afford this repair on my own. Driving this vehicle in this condition is extremely dangerous for myself and other drivers on the road. I've had to veer off of the road or into other lanes in order to avoid a collision with vehicles in front of me because it takes an extremely unreasonable distance to stop the vehicle with a bad brake booster many times already; It's only a matter of time before I encounter an unavoidable collision due to bad brakes. Please advise on who I can talk to about getting this issue fixed under warranty, or at no/reduced cost.