NHTSA Complaint #11652580 — 2011 HYUNDAI SONATA

On [XXX] my 2011 Hyundai Sonata seized and all lights illuminated on the dash while accelerating on to a busy street. I was able to pull to the side of the road but unable to restart the vehicle. I had it towed to Wesley Chapel Hyundai (27000 Wesley Chapel Blvd., Wesley Chapel, FL 33544) who notified me that there was an oil pan leak which was the possible cause of the engine failing. They corrected that issue and completed an oil change on 3/14/2025. I picked up the vehicle and there were no issues on the drive home which was approximately 11 miles. Then on [XXX] after driving approximately 24 miles to my place of employment, the engine started knocking but I was able to arrive and park with no issues. I immediately turned the vehicle off and contacted the closest dealership to have it towed there which was Courtesy Hyundai (3810 W Hillsborough Ave, Tampa, FL 33614). I informed them that the vehicle was on it's way there and to notify me when it arrived. It wasn't until I called several hours later that they advised me the vehicle was received and that they would be submitting a claim to Hyundai Motors of America for the Engine. I had to continuously call to get updates as no one would contact me. I then was told that HMA was requesting service records. I emailed those records to the service advisor on 3/20/2025. I had not heard anything for about a week so I contacted the Service Manager who stated HMA is requesting additional service records. I asked why I was not informed sooner but was unable to get a real answer. I then forwarded those documents directly to the manager on 3/28/25. I was then notified on 4/1/25 that HMA had denied the claim due to negligence of the motor despite providing the requested documents as well as confirming via Hyundai's website that my vehicle was affected by the Sonata Engine Connecting Rod Bearing Inspection Recall Campaign. I am now being quoted $4059.89 + tax to replace the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)