NHTSA Complaint #11651254 — 2013 FORD EXPLORER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11651254
Vehicle	2013 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	March 15, 2023
Date Filed	March 28, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The backup camera on this vehicle stopped working correctly a while back. The image usually is shown mirror... so everything left-right is flipped which causes confusion for the driver. Other times the screen goes completely blank/black. Both of these create a safety issue when backing up, for cross traffic and pedestrians. This is issue just suddenly started one day. I asked the Ford dealer about it and being outside of the warranty period, there wasn't anything they could do. I can pay to replace the camera, but others reported doing that and the same problem came back later. I see now that Ford as active recalls for the same problem - but only for more recent model year vehicles.

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