NHTSA Complaint #11651236 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11651236
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	March 10, 2025
Date Filed	March 28, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

At 56000 miles and 5 years 40 days, the transmission started downshifting roughly from 8 to 7. Apparently this is a common issue with the explorers. Ford extended the warranty to 5 years or 60000 miles, so by driving the car conservatively and not beating on it we inadvertently helped the transmission survive a little over a month past its warranty length. The transmission degraded towards complete failure quickly making it nearly impossible to get it to the repair facility safely.03

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