NHTSA Complaint #11650531 — 2021 FORD EXPLORER

We were driving the vehicle when we experienced a sudden loss of power and acceleration. We also noticed odors of gas. We took it to a Ford authorized dealership and they said it was due to antifreeze in the oil from what they said was a leaking water pump. They recommended a new engine due to the difficulty of changing the internal water pump and the fact it leaked antifreeze into the engine oil, possibly damaging the engine itself. This was the explanation for the fault codes, random gas odors, and loss of power. It was explained this was normal when the sensors detect something wrong with the oil in the engine. Estimated cost provided by the dealership was $11,000 to replace the engine.