NHTSA Complaint #11650128 — 2017 CHEVROLET EQUINOX
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11650128 |
| Vehicle | 2017 CHEVROLET EQUINOX |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
Driving to work, my car decided to die upon stopping at a stop light. I managed to get it to start again and coast to work, but upon reaching the parking lot, it died yet again. I allowed it to stay parked while at work, when leaving it seemed normal, mind you it hasn't made any noises. I went to leave; it died yet again at the stop sign. I just put a brand-new battery in it, so I knew that wasn't the issue. I took it maybe 200 feet down the road and it died again. This time, I noticed a bunch of oil on the ground. Since this traumatic event, I took it to my local dealership to have it diagnosed. They found that the timing chain and guide broke, and this pressure caused the seals to also blow. I spent $3,600 to fix those in hopes this would bring my car back to normal use. Unfortunately, there was more damage than expected and the bearings at the bottom of the engine went out, which the mechanic then explained to me would cause them to replace the pistons and other parts and it would be more feasible to get a new engine. They said this was due to the engine overconsuming oil and causing the oil levels to be much lower than they needed to be even with normal maintenance and tops offs in between routine oil changes. This could have caused an accident as when the vehicle would die, I had no time to get to a safe spot on the road. This did not cause any warning lights, notices, messages or signs that something was wrong. I have reached out to the dealership and GM for further assistance to look into this matter as the ECOtec engines have been known for this same issue in the 2013-2016 models but have refused to speak further about the 2017 to current models. GM customer service informed me that due to the engine stating it had too low oil, they were refusing to assist me in anyway.
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