NHTSA Complaint #11649715 — 2011 HYUNDAI SONATA

From: [XXX] [XXX] [XXX] I have attempted to make a Better Business Complaint against Hyundai Corporate Office Headquarters 10550 Talbert Ave. Fountain Valley, CA 92708-6031 USA, but I am being blocked from filling out a complaint; attempts to make a complaint against the Hyundai Corporation results in being forwarded to a NULLED screen. NO ONE IS ALLOWED TO FILL OUT A BBB COMPLAINT AGAINST THIS BUSINESS! On [XXX] my wife could have been killed when driving her 2011 Hyundai Sonata (VIN [XXX] ) on the highway when her engine stalled out having to take evasive action not to cause an accident. Note my wife is [XXX]. According to a former Hyundai technician at Schmidt Auto Care (285a Hiawatha Trail, Springboro, OH [937] 514-7860 said there is an open recall (T3G) on this vehicle which is for engine replacement. Schmidt Auto care technician said “the oil ports were drilled wrong in the engine causing them to go out after 100,000 miles.” On March 20, 2025 Ian Clemons Service Advisor at Voss Hyundai (766 Miamisburg – Centerville Road, Centerville, Ohio 45459 [937] 428-2416) stated, “From the pictures of the valve cover it is obvious the engine has had the oil changes because it is super clean, but Hyundai is wanting all the oil change records” (which have been lost in a move). And because of it they won’t replace the engine even though Ian Clemons is advocating for it knowing that it is just thing for Hyundai to do. Case ([XXX] Hyundai Customer Care 1-800-633-5151) Hyundai is trying to hide this recall, calling it an extended warranty on the engine and the public needs to be warned knowing my wife could have been killed by this engine defect and Hyundai needs to make this wrong a right. I ask for your help to resolve this matter of public safety. Thank-you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)