NHTSA Complaint #11649054 — 2018 RAM 3500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11649054
Vehicle 2018 RAM 3500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

On March 3rd, This dealership replaced the stop sale safety recall on our Commercial vehicle (C4B) with a part that was not created for our truck. This resulted in hydraulic brake fluid spewing out of the HCU all over significant areas under the hood, including the ABS Module and wiring. Upon realizing the HCU was spewing hydraulic brake fluid, we brought the truck back on March 7th, and again, the dealership replaced the HCU with the incorrect part (but assuring us it was the actual part for this specific recall) and Sam (service advisor) told us they would also be replacing the ABS Module and the wiring associated, as the ABS module had also been recently replaced and was still covered under warranty. When we received the car back, Sam (service advisor) explained that they would like the truck back at a later date to replace the wiring - that they have already replaced the ABS module so we will still see the ABS light, but only because the wiring needs to be redone.  We picked up our truck on Friday March 8th, and when my fiancé began his route on [XXX] with his trailer attached, he made it about 20 miles before his truck completely shut down mid-drive while on a busy road- forcing him to have to coast over a 4 lane roadway and into a ditch avoiding collision of oncoming traffic with his trailer and equipment attached. We discovered that the mechanics had fraudulently replaced our HCU with another trucks HCU and had to force the recall through Mopar's reimbursement process, as it was rejected multiple times because the remedy is not currently available therefore unable to be completed. I have attached the full story in a PDF document for further information.  Phone: [XXX] Email: [XXX] contact me for any information you may need in addition to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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