NHTSA Complaint #11648627 — 2018 HYUNDAI SONATA

2018 Hyundai Sonata Registered owner [XXX] Vin [XXX] Which qualifies for a replacement engine under the "recall" and "class action" due to engine oil consumption damage. On [XXX] I was driving home from California, and my 2018 Hyundai Sonata made a loud noise and stalled on me while driving on the freeway. On Jan 2, 2025 I towed my 2018 Hyundai Sonata to ABC Hyundai for repairs. I was told the engine failed or locked up. I have a drivetran warranty up to 150k. My vehicle currently has 115k. However, Hyundai denied the engine repair stating that I neglected the maintenance on the vehicle. They were requesting oil change receipts from 2018 when I bought the car. I've submitted all oil change documents that I could find. Most auto shops have purged their system, updated their software and also got entirely new systems, therefore those receipts were not found. Carfax also has a record of oil changes. I did not always take my vehicle to the dealer for oil changes since our family has a certified mechanic that can vouch for all the other oil changes done on the vehicle. Including tune-ups. The dealer and I have provided several oil change receipts approx. 18+ carfax, Hyundai, family mechanic and misc. receipts. That's should be more than enough evidence for Hyundai to honor their warranty. Please help. NOW HMA says t claim for oil consumption and repairs were denied due to the vehicle being outside of warranty based on time and mileage. Once a claim is denied that is the final decision from HMA. This is untrue my vehicle is NOT out of warranty. Due to the oil consumption class action, and faulty engine put in ny car, the drivetran warranty was extended to 150K, and my vehicle is only has 115K and 7 years old. Hyundai put a bad engine in my vehicle to begin with. A few months ago I got a oil change at Firestone, 4 weeks later there wasn't a drop of oil in my car, that is a problem. Everytime I got a oil change, I had to extra oil after 3-4 week INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5