NHTSA Complaint #11648125 — 2019 HONDA ODYSSEY

The camera sensor in my 2019 Honda Odyssey EX-L failed due to excessive overheating. The sensor reached extreme temperatures, leading to a complete system failure. As a result, the vehicle became inoperable. The failed component is no longer available for inspection as I was forced to purchase a replacement due to the vehicle’s dependency on it for proper function. The failure of the camera sensor created multiple dangerous situations: Loss of vehicle control: The vehicle lost acceleration functionality and automatically shut itself down, which could have led to a crash in traffic.Dashboard warning lights: All dashboard lights illuminated simultaneously, indicating a severe system failure. Fire hazard: The sensor was emitting extreme heat, creating a potential fire risk due to overheating electronics. Exposure to the elements: The sensor’s placement in direct sunlight likely contributed to its overheating, further increasing the risk of failure. Mandatory dependency on the sensor: The vehicle was rendered inoperable without the functioning sensor, leaving me without a safe means of transportation. A Honda dealership inspected the vehicle and confirmed that the sensor had failed due to overheating. However, they stated that the cost of replacement, installation, and recalibration would be my financial responsibility. The issue was evaluated by a Honda dealership, but no manufacturer action was taken to address the failure beyond suggesting an expensive repair. All dashboard warning lights illuminated simultaneously. Loss of acceleration control occurred before the vehicle shut down automatically. The sensor was emitting extreme heat prior to the failure. The issue persisted after restarting the vehicle—after a 10-minute cooldown, the vehicle restarted but failed again after 3-5 minutes.This malfunction was not only a significant inconvenience but a major safety hazard. The sensor’s location makes it highly susceptible to overheating.