NHTSA Complaint #11646605 — 2015 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11646605
Vehicle	2015 HYUNDAI SONATA
Component	ENGINE
Date of Incident	February 5, 2025
Date Filed	March 5, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

2015 Hyundai Sonata - original owners. Started burning and engine light came on at 124,000 miles. Took it to dealer to be diagnosed and have oil changed. They called said engine oil was sludged up, they would not even change the oil, and said it needed the engine replaced $9500. We contacted corporate Hyundai who said there was an extended warranty on the engine if the failure was related to connecting rod bearing wear. We were assigned a case and the rep contacted the dealer who said our vehicle didn’t qualify. In doing research we’ve read that this damage cannot be determined without dropping the oil pan. We questioned the rep about this and was told we didn’t qualify because of the maintenance on the vehicle.

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