NHTSA Complaint #11646271 — 2020 HONDA CR-V HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11646271
Vehicle 2020 HONDA CR-V HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

There was no crash, but it is the second time within a month the vehicle stalls on the highway. The engine keeps running gives a loud banging sound. Also, the hybrid batteries are drained quickly to 0. The first-time the car started work again as normal after 1/2-1 hour standing on the side of the highway. The second time we turned the vehicle off/on, and it started to work again. In both cases the 'check engine' light came on. Twice the dealer ship inspected the car but could find anything wrong with it. We know there is a recall on the model and year, for a full pump issue (which I think is the issue here), but not for the VIN of this vehicle. The symptoms of the recall are identical to our experience. We are afraid to drive this car again. It is scary as the car stalls, power steering stops working, so does the power breaks and the car becomes uncontrollable. Luckly in both cases we were on a straight on the highway, but what would happen if we were in a turn on a winding road? Thanks.

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