NHTSA Complaint #11625836 — 2020 HONDA CR-V HYBRID

- I own a 2020 CR-V Hybrid LX with a Continuously Variable Transmission that has been experiencing persistent engine problems over the past few months. I have taken the vehicle to two Honda dealership service centers, but neither location has been able to identify the root cause of the issue. Currently, the car is with a Honda dealership mechanic for further inspection. I am seeking assistance in resolving this matter as the issue remains unresolved despite multiple attempts. -The engine problem initially occurred while I was driving, causing the car to slow down unexpectedly. Most recently, the issue occurred when I started the vehicle. - The issue has been reproduced and confirmed by both Honda dealerships I visited; however, neither dealership has been able to determine the root cause. They have run several diagnostics and even cleaned out the fuel tank, but the problem persists. - Both Honda dealerships informed me that they brought in a manufacturing engineer and technician to conduct further testing. They recommended flushing the fuel tank and fuel line and replacing the spark plugs; however, the engine problem remains unresolved. I reached out to Honda headquarters about this issue, and they advised me to follow up after hearing back from the technician and engineer. However, I have not received any response since following up. - There were no warning lamps, messages, or other symptoms prior to the engine issue. The warning messages and lights only appeared once the engine began to fail. The problem first started back in June. At that time, the car was not due for any maintenance and had no prior major issues.