NHTSA Complaint #11645011 — 2017 HYUNDAI TUCSON

The contact owns a 2017 Hyundai Tucson. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that the oil light was flashing on the instrument panel while turning the steering wheel. The vehicle was taken to an independent mechanic where the contact was informed that the vehicle was consuming an excessive amount of oil. The vehicle was taken to a dealer for an oil consumption test and the oil was topped off. The contact was instructed to bring the vehicle back after 1,000 miles. Upon investigation, the contact discovered that the engine oil consumption failure was widely reported. The vehicle was taken back to the dealer as instructed, and the contact was informed that the engine had not consumed enough oil to be considered a defect. The contact was advised to purchase a factory-made oil filter from the dealer because the independent mechanic had not used the proper oil filter on the oil change. The contact stated that at the follow-up oil change, the independent mechanic used the factory oil filter; however, the failure persisted. The manufacturer was notified of the failure and the contact was informed that the vehicle was not under recall or warranty. The vehicle remained with the independent mechanic unrepaired. The failure mileage was approximately 98,000.