NHTSA Complaint #11644745 — 2017 HYUNDAI TUCSON

My vehicle began experiencing issues around 83,000 miles. The engine started burning oil, showed shuddering during acceleration, and there was a noticeable smell of gasoline inside the cabin. Eventually, the car wouldn’t start, so I had it towed to the dealership. The technicians confirmed it was running rough and behaving abnormally. The Hyundai dealership conducted a full inspection and diagnosed several issues. They replaced the spark plugs, performed a GDI-safe induction cleaning, replaced the coolant and brake fluids, completed a transmission fluid service, installed a new battery, carried out wheel alignments, and changed the cabin air filter. All of this work was completed in October 2024. However, in December 2024, I had to return to the dealership because the fuel smell inside the cabin persisted. Although they couldn’t find the source of the issue, the smell eventually disappeared after the visit. Following that, I was advised to check my oil every 3,000 miles due to the GDI engine's reputation for burning oil quickly. Despite this, the car began running rough again, and when I checked the oil, it was completely dry—well before reaching the 3,000-mile mark. I had to get another oil change sooner than expected. Unfortunately, the issue continued. I brought the vehicle back to the dealership for another inspection. They suggested starting a monitoring process where I would bring the car in every 1,000 miles to check the oil levels. After driving 1,000 miles, the oil level was just slightly above the low mark—still not normal for such a short distance. I urgently need assistance to move forward with the engine replacement process before my warranty expires. I am currently at 91,000 miles.