NHTSA Complaint #11644709 — 2020 FORD EXPLORER EXTERIOR LIGHTING

Complaint Details

ODI Number	11644709
Vehicle	2020 FORD EXPLORER
Component	EXTERIOR LIGHTING
Date of Incident	February 25, 2025
Date Filed	February 25, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

In May 2023 the passenger side headlight stopped working. For a few months it would intermittently work then go out. Then we had both headlights stop working. Took it to Ford dealership and they said it was just the passenger side headlight. Since it was LED they had to replace the entire assembly for at total with labor of $2,182.54. Now today Feb. 2025 the driver side LED headlight stopped working. Same issues as before with the same symptoms leading up to the light stop working. Took it to my local repair shop and they will need to replace the entire headlight for around $2,400. I am upset because of the safety issues with these headlights and the cost! Also, reading online there seems to be a lot of people with the same problems on these 2020 Ford Explorers.

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