NHTSA Complaint #11644044 — 2016 JEEP CHEROKEE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11644044
Vehicle	2016 JEEP CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	February 20, 2025
Date Filed	February 21, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

I have had my jeep since 2020, in September 2024 my "Service Transmission" notification displayed on the jeep. I took it a Jiffy Lube for a transmission service in which aftermarket fluid was put in the transmission and the filters were not replaced. The "Service Transmission" notification came back on in November, was taken into a mechanic that confirmed the Transmission Temperature Sensor had gone bad. The open recalls were repaired by a Jeep Dealership following the issues due to the recalls potentially having fixes for the "Service Transmission errors". Following that mechanic, it was taken to a dealership that diagnosed the Temperature Sensor and replaced the sensor and serviced the transmission. During the test drive, they noticed the transmission was jumping. After looking into it, they discovered that the transmission wasn't firing correctly. My friends with similar jeep transmissions, if not the same, are experiencing the same exact issues with the temperature sensor and transmission failures. There were no accidents reported, just issues directly related to the transmission.

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