NHTSA Complaint #11643995 — 2016 HONDA PILOT
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11643995 |
| Vehicle | 2016 HONDA PILOT |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I just got on the freeway and traveled about two miles into driving without any warning engine begin to lose power than stalled. I immediately pulled over checked out all fluid levels were good. There were no leakage present and no codes came up on instrumental panel,and still unable to start car.We had my pilot towed to a mechanic shop 20 miles from where incident happened. When mechanic looked over my engine he noticed a crack and mentioned that something was protruding out from the engine block he took a picture and than text it to me stating that the engine was damaged. We had another certified mechanic take a look at problem area that's when he also concluded that the motors extension rod broke thru causing engine failure admitting that engine is damaged and would need to be replaced. We thought this might be part of a recall we checked on (23V751000) that stated due to manufacturer error the connecting rod bearing in the engine may wear and seize damaging the engine, when I read this I had my pilot towed now to Honda service center where they claimed that my pilot had no known recalls and that I would have to pay out of pocket 10 k to repair because there was now a large hole in my engine.Originally I was told it would cost me about $200 to have them take a look at what was wrong with my car, but When I asked what the bill was for the inspection they said it was zero dollars because (without telling me first)they changed out the push start button,and that there wound be no charge. When I asked why they changed it out when I had already done 2 yrs ago myself and was reimbursed by Honda already. Honda service technician than proceeded to show me a photo that was taken of a large hole in my engine, telling me they had no idea why, and advised me my motor would have to be replaced. We purchased this vehicle new from this dealership and have had service regularly including transmission fluid and tune up.
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