NHTSA Complaint #11643552 — 2021 TOYOTA 4RUNNER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11643552
Vehicle 2021 TOYOTA 4RUNNER
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

My brakes and rotors are requiring replacement after less than 10,000. I purchased my vehicle used with less than 15,000 miles. My brakes and rotors have been replaced three times in the last 45,000 miles. The dealership denies any malfunction or error with the breaking system. I have seen multiple complaints online from other 4Runner owners with the same issues. My vehicle has less than 60,000 miles and I commute 5 miles a day to work on surface streets. I do not take it off Roading. I do not tow. I drive 5 miles to work and 5 miles home. I have been driving for over 30 years and have never had to replace brakes and rotors every nine months. Right after we purchased the vehicle, we brought it in saying the brakes did not feel right. My husband thought they needed to be adjusted. We were told the brakes are hydraulic brakes and do not require adjustment. But the brakes have felt off since we first got them. Toyota service insist that they have inspected the vehicle fully and have found no issues.

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