NHTSA Complaint #11421989 — 2021 TOYOTA 4RUNNER

On May 27, 2021 The brakes failed on my brand new 2021 Toyota TRD Off-Road Premium 4Runner. I attempted to brake at a stop light, the brake pedal went to the floor and the car did not stop. Luckily no accident occurred and I was able to drive it home (4 miles). No warning lights or messages appeared at all before, during or after the incident. This occurred between 3-4 pm in Custer, SD on Main Street during clear weather. The vehicle was hauled to Toyota dealer in Rapid City, SD the next morning, May 28th. They could not duplicate the issue, brakes appeared to work fine. They found no fluid leaks and no computer trouble codes. Dealer says they can't diagnose and fix it unless they can replicate the issue. I asked how brakes can completely fail and then work fine again - they don't know. After this brake failure I have found several other 4Runner owners who have experienced this same failure, under similar conditions and speeds. Other owners have also submitted incident reports to NHTSA.