NHTSA Complaint #11642904 — 2018 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11642904
Vehicle	2018 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	November 25, 2024
Date Filed	February 15, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Roof rails are coming detached in the rear of vehicle which was found at the dealership before purchasing and pointed out to the salesman. He said that the Ford dealership would take care of this problem at a later date after the purchase. I told him of the importance of needing the roof rails secured on the vehicle. He said no problem that the dealership would take care of this with either a pin kit or just replace them. Now that vehicle is in for service and the sales department is saying that they will not cover the price of the fix. I think that this should be part of the roof rail recall or the roof rail recall should be expanded to cover my vehicle. Car was purchased on 11/25/2024.

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