NHTSA Complaint #11641655 — 2013 FORD EXPLORER

My 2013 Ford Explorer has a safety recall notice 24S02 that I received in the mail Feb 2024. Since getting the recall notice in the mail, I have tried numerous times over the past year with my Ford dealership in Glen Burnie, MD to get this recall taken care of. Every time I call, they keep saying they don’t have the parts and I am on the list for when parts come in they will call me etc…. Even before the recall was issued, in Oct 2023 I had the driver side molding and trim come off my vehicle. My husband and I were driving, heard something snap, had no idea what it was only when we parked the vehicle, we noticed the molding and trim on the driver side of my explorer had flown off on the road somewhere. I am thankful there were no accidents that happened. I did get the driver side molding and trim replaced and paid out of my own pocket to get this fixed. For all the parts $237.43 was the total (receipt is uploaded) and I am still waiting to be reimbursed for this since this recall. I will be uploading pictures of the molding and trim that came off my driver side (pic uploaded Oct 2023 when trim/molding came off) and when I paid for it to be fixed (receipt uploaded Oct 2023). I am also sending a recent picture of my passenger side trim (pic uploaded of passenger side gasket started to come off) because the gasket is falling apart and flying off into the air, which looks as if the trim and molding will eventually fly off as well since this is the safety recall. I need help in getting this safety recall fixed and also reimbursed for the other side molding and trim that I had to pay for. I feel as if I am getting the run around with my dealership and wanted to bring this to your attention. I am selecting the time of incident occurring [XXX] because this is the time of the 1st incident that occurred. Thank you for your time. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)