NHTSA Complaint #11641284 β€” 2015 CHEVROLET SILVERADO 1500

SERVICE BRAKES issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11641284
Vehicle 2015 CHEVROLET SILVERADO 1500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

I received the recall notice and then the special warranty notice, fall of 2019. I took my vehicle, which was experiencing the braking issues described in both notices, to Nereson Automotive in Detroit Lakes, MN. I did call ahead & had an appointment and informed them of the letters and the problems both on the phone and in person when dropping the vehicle off for repairs. After they called me and told me they made all the repairs and had the vehicle in good working order again, I picked up my 2015 Chevy Silverado High Country (approximately 107,000 miles) and while still on the lot I experienced the same braking issues. At that point I just figured it was something that I would have to deal with. After almost 5 years of dealing with the intermittent annoyance, I started doing some research on how to fix it myself and came across a mechanics instruction on how the recall and special warranty was supposed to be performed. I called them back and scheduled another appointment pointing out they were supposed to replace the vacuum pump in 2019 and I informed them (Ty) the radio and DIC on my truck would randomly change menus and stations and wanted them to reflash the computer system (which they did not do, and also charged me over $150 for a bogus diagnostic fee afterward). After I dropped my truck off for repair (again) (approximately 158,000 miles) I received a call and they said the special warranty is expired because I was approximately 8,000 miles over the extension. I informed them I had brought them the truck in 2019 to have the issue fixed and they did not fix it under warranty at that point. They said there was nothing they could do to help fix this important SAFETY RECALL. Now, I have complete brake assist failure and a dealer that seems to be ignoring the recalls and cutting corners. I called GM Customer Service and they said I have to work it out with the independently owned dealer. I called back yesterday (XXX) and they still refuse to fix the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF

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