NHTSA Complaint #11717084 — 2015 CHEVROLET SILVERADO 1500

In Michigan- stopped for lunch - used remote start as always when it’s cold. Came out and got back on the road and about ten minutes later a loud bang and the back window shattered. A quick google said it’s a known problem on this model with the power sliding window due to the rear defrost and there’s a recall for Canada and 10 us states but Illinois isn’t covered. Hard to understand when it’s the same part number. GM customer service rep also stated they won’t cover it when we called the corporate office. If we’d been alerted we would’ve disabled the rear defrost long ago. Frightening to know it’s a fire hazard and what if we’d had children in the back.