NHTSA Complaint #11640933 — 2021 FORD BRONCO SPORT

Driver was driving on the interstate. The car flashed several electrical system failure issues and notified that the alternator no longer functioned and that the system would then pull from the battery. The battery light came on and then flashed several warnings along with sounds. Driver was luckily able to exit the interstate and make it to a parking lot off before vehicle lost all power. Once parked and turned off, the accessories like radio and dashboard screen and lights were still functioning. The car would not start until we jumped it. Afterwards the car would not switch gears and then again flashed the electric system was experiencing failure. This and along with some whirring sounds from under the hood (what I could hear from driver seat), gave me enough reason to stop trying altogether to avoid further issues. After turning the car off, the dashboard flashed errors saying that features like electric braking, lane assist, and others were not available. Car was towed to dealership. Owners notified Ford dealership of recall # 24V267000 for the vehicle on 5/5/24. Dealership said it was not yet active recall (although issued by Ford on 4/11/2024), refused to pay for new battery and alternator needed (caused by the defunct battery- part of the recall). Owner paid out of pocket and was not reimbursed for replacement parts covered by the recall. The vehicle shutting off abruptly while driving at a high speed could have caused injuries or deaths.