NHTSA Complaint #11640868 — 2020 CHEVROLET SUBURBAN

The contact owns a 2020 Chevrolet Suburban. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. No warning lights were illuminated. The contact pulled over and turned off and restarted the vehicle however, the failure persisted. The contact stated that the dealer was contacted. The vehicle was towed to a dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 24V797000 (POWER TRAIN). The manufacturer was notified of the failure but offered no assistance. The failure mileage was 93,000.