NHTSA Complaint #11640849 — 2015 FORD FOCUS

Ford has been fully aware of its DPS6 transmission design flaws and failures for many years. A formal recall was appropriate and they have not done so all this time; therefore, a consumer is not warned of the problem through the tried and true channels of BMV lookups during new registrations, dealer records resulting in notices sent, or other lookup tools. This causes the problem to present itself unexpectedly and progressively, and it causes quite a bad hazard by affecting the ability of the vehicle to accelerate and decelerate as expected. These transmissions slip into neutral unexpectedly as well, and it shouldn't be accepted that that is considered not a hazardous situation. Especially on the interstate, it can cause a crash. Support and responsibility by Ford is very bad. An auto transmission that isn't a flawed design may cost $2,000 to fully replace. The dual-dry clutch in Ford's PowerShift design is prone to failure. Even despite that Ford says it extended coverage for PowerShift transmissions, this can result in a $3600 repair bill, promises to cover it defaulted on, and factory warranty dishonored. I've been told by Ford it will make the defect right, but the repair estimate was $6800, twice what the car is valued for and impossible to afford to fix.