NHTSA Complaint #11640549 — 2016 HYUNDAI TUCSON

Vehicle has shown signs of engine failure for the past two years, all indicating impending need for engine replacement in alignment with engine recall that was issued for vehicle (customer case # [XXX]). Vehicle has been seen for diagnostics related to this problem where both Hyundai in Fredericksburg as well as Springfield Virginia confirmed that the engine was failing. Both dealerships refused to service car (which was under full warranty) because they were prioritizing cars who had already experienced full engine failure. Dealership advised that they could do nothing per the manufacturer until the vehicle experienced full engine failure. They acknowledged that it was a safety risk to myself, passengers & other drivers. The engine has now completely failed, leaving me stranded on [XXX] in the cold winter months & having to pay to have the vehicle towed. It is apparent from my service history report that I took all due diligence in attempting to have Hyundai attend to the engine of this vehicle while under warranty and they flat out refused, citing multiple different reasons. I am requesting a safety inspector come to investigate both the dealerships, the service report history, and the vehicle itself. My legal team is at this point just waiting for me to be offered engine replacement (out of pocket per Hyundai) and once that transaction is complete we are fully prepared to file suit for negligence. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)