NHTSA Complaint #11639251 — 2020 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11639251
Vehicle	2020 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	December 2, 2024
Date Filed	January 29, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

On a cross country road trip the vehicle started leaking transmission fluid. Took it to the dealer where they told me the Torque Converter seal has be installed incorrectly at the factory. This has been leaking since the vehicle was new. The splash shield is fabric and absorbs all the leaking fluid until it is saturated leading to possible transmission failures.

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