NHTSA Complaint #11638356 — 2014 VOLKSWAGEN JETTA HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11638356
Vehicle	2014 VOLKSWAGEN JETTA HYBRID
Component	ENGINE
Date of Incident	December 15, 2024
Date Filed	January 24, 2025
Mileage	113,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the vehicle hesitated while accelerating from 7th gear and failed to function as intended. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with a mechatronic unit failure associated with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,500.

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