NHTSA Complaint #11638147 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11638147
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	January 23, 2025
Date Filed	January 23, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

On [XXX], with the wife and 3 grandkids in the car, as we made a left turn and were picking up speed suddenly the car downshifted to first gear. This jerked the whole car whipping the necks of everybody in the car and drastically slowed the car. Fortunately, the guy behind me did not rear end me, but almost. This scared us all. The car recovered and we proceeded the 15 miles home but several times the transmission seemed to have trouble finding the right gear. There were no lights or warnings on the dash. My wife said she would not drive the car any more. We parked the car until Monday, January 6. I drove the car to Tracey Langston Ford in Springfield and they have said I need a new transmission. This is a $6,700 repair out of my pocket. They have said they will reduce it to $6,000. Meanwhile, I still do not have the car and we have made it with one car for over 2 and one half weeks.

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