NHTSA Complaint #11637423 — 2021 KIA SELTOS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11637423
Vehicle	2021 KIA SELTOS
Component	ENGINE
Date of Incident	December 18, 2023
Date Filed	January 21, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

When the auto engine start/stop button is on and I’m stopped at a light, the infotainment system will constantly restart as will the engine once I let go of the brakes. It usually happens when it is cold outside. This is a safety issue bc a lot of the time I am using the navigation and since the infotainment system just restarted I am waiting for the navigation to reboot and I am now driving without knowing where I am going. It doesn’t seem to happen when I turn off the auto engine start/stop button. Sometimes, I’ll be in an intersection, and the engine will restart bc the infotainment system restarted. Last time I almost got into an accident bc I was trying to accelerate but the car hesitated bc it restarted the engine and radio. There seems like there is a sudden loss of power. The dealer supposedly updated the software for the infotainment system but it did not correct the issue. There is no warning lamps or messages when this occurs

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