NHTSA Complaint #11636039 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11636039
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	December 1, 2024
Date Filed	January 15, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

1. Yes, available for inspection. 4 x 4 issue. Front half shaft axel needs replaced, as well as hoses because of the change in the front half shaft design. My safety is at risk as when I'm driving the veichle it will randomly kick out of 4 x 4, and hill assist. I cannot make it up hills and slide everywhere. I have almost been into multiple accidents due to the failed system. Ford Dealership inspected the car, and diagnosed it. They said it's a known issue for the year and there is a TSB but no recall. They fix the sams issue frequently. Ford Dealership read the codes and wrote a order of the parts I need. No lights or issues prior to this safety issue. This issue causes all sensors to stop working, hill assist to kick out, auto hold to kick out, and causes the entire car to not work in 4 x 4.

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