NHTSA Complaint #11635896 — 2025 FORD EXPLORER

The contact owns a 2025 Ford Explorer. The contact stated that after his wife had pulled into the parking spot at the residence and shifted into park(P) to turn off the vehicle, the contact stated that the cameras activated on the display screen and then went black before the engine revved up and the vehicle unintendedly accelerated and crashed into the residence before coming to a stop. No warning light was illuminated. During the failure, there were two teenagers and a toddler in a car seat during the failure. No injuries were sustained. A Police report was not filed. The vehicle remained at the residence and the contact was waiting on the Insurance Company to inspect the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure, and the contact was referred to the Insurance Company for assistance and then referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 400.