NHTSA Complaint #11635155 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11635155
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	January 4, 2025
Date Filed	January 9, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

2020 Explorer ST transfer case and transfer case module failed. Safety was a high risk factor for myself and anyone around me because when trying to make turns the vehicle slow way down like the brakes were being applied and the vehicle would violently shake. The vehicle has been inspected by a dealer and confirmed to be the transfer case and transfer case module. When this occurred there were several warnings, advancetrac fault, hill start assist fault, 4WD fault, ABS fault, and traction control fault.

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