NHTSA Complaint #11635081 — 2017 KIA SPORTAGE

January 9, 2025 I bought a new 2017 KIA Sportage from Bob Bell KIA-Glen Burnie July of 2017. All oil changes have been performed up-to-date and regularly as advised. When Bob Bell-Glen Burnie no longer serviced KIA, I started taking my vehicle to KIA-Eastern Avenue (Baltimore). The oil consumption issue started during the time I was taking my vehicle to KIA-Eastern Avenue for services. Throughout this entire process, I received mixed messages from KIA-Eastern Avenue, JBA KIA-Glen Burnie, and Johnson KIA-Annapolis about how often to change the oil. Depending on which Advisor at each dealership I spoke with – one would say change the oil every three thousand miles another would say every five thousand miles. As of late, one of the Advisors (Johnson KIA-Annapolis) even told me over the phone that I should change the oil every 2500 miles as that is what he does for his car – thankfully, I happen to be a customer that knows better than that. Unfortunately, his poor advice reminds me of the poor customer service dealing with KIA-Eastern Avenue, which is why I chose to deal no longer with them and take my vehicle to Johnson KIA-Annapolis with the hopes of getting better service. Advisor was kind enough to verify my information in Johnson KIA’s system and had to make a couple of corrections - one being my name misspelled and the other being someone entered into the system that I was not the original owner of my car when in fact I bought it off the Bob Bell KIA-Glen Burnie lot, brand new. In September of 2023, after my car went limp on the highway due to a knock engine sensor, I had my car towed to Johnson KIA-Annapolis (see Invoice XXX). They performed a BCT and decided that my car was one that did not fit the requirements for a new engine. I filed a Thet INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)