NHTSA Complaint #11633648 — 2016 HONDA CR-V

The contact owns a 2016 Honda CR-V. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the vehicle stalled and jerked. The contact stated that the failure occurred several times. The vehicle was taken to an independent mechanic where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under recall. In addition, the contact stated that the failure was persistent. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage 38,000.