NHTSA Complaint #11705601 — 2016 HONDA CR-V

Vehicle: 2016 Honda CR-V Mileage: ~133,120 miles Component: Driver-side seat belt retractor The driver-side seat belt retractor failed during normal use and became mechanically locked and unusable. There was no crash, no collision, no misuse, no airbag deployment, and no SRS warning light at the time of failure. This failure rendered the primary occupant restraint inoperable. I requested coverage under Honda’s Seat Belt Limited Warranty, which states that seat belts that fail to function properly during normal use are covered. Honda denied warranty coverage for the driver-side seat belt retractor based on internal component classification, not because the seat belt functioned properly. The warranty denial was final. I was informed that the failure would not be covered under the seat belt warranty and that any assistance would only be discretionary goodwill, not warranty coverage. I am submitting this complaint because a primary safety restraint failed without a triggering event, and warranty coverage was denied despite normal-use failure. I believe the consumer-facing warranty language does not clearly disclose that a seat belt can fail mechanically yet still be excluded from coverage based on internal classification