NHTSA Complaint #11632482 — 2017 HYUNDAI ELANTRA

The door locks are faulty and do not allow the door to open. This is the second time the vehicle has had issues with the doors not unlocking. The first time it was my front passenger side a few years ago and I paid an auto shop to repair it as this was an immediate safety concern in case of a car accident or fire. A few months later Hyundai issues a recall and sent me an email about the faulty door locks and that they could be repaired at a Hyundai. I called to ask for reimbursement since I paid out of pocket and they refused. Now another door lock is broken, this time the rear driver side, and I have the same safety concerns as before since the door does not open from the inside or outside. In both cases, the issue was sudden and no other damage occurred to the vehicle. It's unsafe to have to drive with doors that cannot unlock from either inside or outside.