NHTSA Complaint #11631191 — 2016 KIA OPTIMA

The contact owns a 2016 Kia Optima. The contact stated that after having a routine oil change and tire maintenance, the vehicle began making an abnormal clunking sound. The vehicle failed to start. The check engine warning light was illuminated. The message that the automatic brake was disabled was displayed. Additionally, several unknown warning lights were illuminated. The contact called an independent mechanic and was referred to the dealer. The contact called the local dealer, and the vehicle was towed to the local dealer, where an unknown diagnosis was made. The vehicle was not repaired. The dealer declined to repair the vehicle. The manufacturer was not contacted. The failure mileage was approximately 149,020.