NHTSA Complaint #11631158 — 2014 FORD F-150

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed and hauling a trailer, the transmission unexpectedly downshifted into first gear. The vehicle was towed to the dealer, who determined that the failure had damaged the engine, and the engine was replaced. The contact later received notification of NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was taken back to the dealer, where the recall repair was performed. The contact stated that several months later, the vehicle made abnormal grinding and howling sounds while driving. The vehicle was taken to Ken Garff Ford Ft. Collins (4809 S College Ave, Fort Collins, CO 80525), and it was determined that the abnormal sounds were coming from the rear differential. The dealer replaced the rear ring and pinion gears, as well as the bearings. The manufacturer was made aware of the failure and reimbursed the contact for the engine replacement. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 95,213.