NHTSA Complaint #11631057 — 2019 TOYOTA COROLLA

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11631057
Vehicle 2019 TOYOTA COROLLA
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

2 years ago, I took my vehicle to the dealership that I bought it from, because I was given notice that there was a recall to the fuel injector system, and my scheduled maintenance was due. The dealership performed the maintenance and fixed the recall, and I drove the car home. The very next day I started the car and noticed that it took 2 key turns to start and didn't think too much about it. Since then, I've put 5000 more miles on the car so the odometer now says 23000 miles. Today I take my vehicle in for maintenance because I want to resolve the 2 key turn issue, and now the dealership says that my fuel injector is broken and I need to pay for the part and labor to replace. I don't understand how the fuel injector being physically damaged is something that I as the customer could have done in 5000 miles, unless the dealer made a mistake when fixing the recall.

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