NHTSA Complaint #11630943 — 2019 FORD F-150

The contact owned a 2019 Ford F-150. The contact stated that while his son was driving approximately 25-35 MPH, the steering function failed, and the vehicle veered to the right. The driver attempted to turn to the left, but the steering was inoperable. The vehicle went over a curb and crashed into two mailboxes. There were no reported injuries or fires. The air bag warning was illuminated, but the air bag cover detached, and the air bag failed to deploy. A police report was filed. The contact stated that the failure was related to NHTSA Campaign Number: 14V316000 (Steering). The vehicle was towed to a body shop. The contact called the local dealer, who informed him there was no recall coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case and referred to the NHTSA hotline. The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 58,814.