NHTSA Complaint #11699494 — 2019 FORD F-150

Sudden total loss of power steering on 2019 Ford F-150 XL Regular Cab 2WD, 3.3L V6 (VIN [XXX] , 170,000 miles). Purchased used in 2024 with clean Carfax — no accidents, no damage, no odometer issues. Sarasota Ford diagnosed multiple internal lost communication codes and failed pinpoint test — requires EPAS rack replacement ($2,700). Ford denied goodwill case XXX (escalated to supervisor Shaniqua) — based solely on mileage, despite: • TSB 19-2306 • SSM 51226 • 1,200+ NHTSA complaints for 2015–2019 F-150 EPAS • Lincoln v. Ford lawsuit (Case 1:19-cv-02741) covering 2019 models Rep Haley stated “safety is not a deciding factor”. High crash risk — nearly lost control in traffic. Clean Carfax proves no abuse — mileage must not override a known safety defect. Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)