NHTSA Complaint #11630296 — 2016 HYUNDAI TUCSON

What component or system failed or malfunctioned, and is it available for inspection upon request? The airbag system, brake system, and HVAC system (air conditioning and heating) appear to have malfunctioned. A dealer confirmed that the HVAC system is defective, identifying a broken evaporator assembly and a faulty temperature door actuator. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The airbag safety light raises concerns about whether the airbags will deploy during an accident. The brake light error creates uncertainty about the reliability of the brake system. Additionally, the defective HVAC system is a significant safety hazard. The heater’s failure prevents the windshield from defogging, impairing visibility, particularly in cold or wet weather. This poses a serious risk while driving, especially in freezing temperatures. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the HVAC system defect has been confirmed by a dealer, who provided images and recommended replacing the evaporator assembly and temperature door actuator. Independent mechanics have also observed the airbag and brake light errors but were unable to identify the underlying causes. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by independent mechanics and one dealership but has not been evaluated by the manufacturer, police, or insurance representatives. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? The airbag safety light and brake light errors have been present since I acquired the vehicle. The HVAC system began failing intermittently shortly thereafter, with the issue worsening over time.These unresolved issues continue to jeopardize the safety and reliability of the vehicle