NHTSA Complaint #11630153 — 2020 CHEVROLET TRAVERSE

The contact owns a 2020 Chevrolet Traverse. The contact stated while starting the vehicle, there was a loud rattling sound coming from the rear end of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the exhaust pipe had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic and was diagnosed that the exhaust bracket needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the mechanic where the mechanic confirmed that the vehicle was associated with N212356540 (Front Exhaust Pipe) and referred the contact to the dealer for further assistance. The vehicle was not repaired. The vehicle was taken back to the dealer but was not diagnosed or repaired. The manufacturer was made of the failure and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 112,000.