NHTSA Complaint #11628151 — 2023 CHEVROLET COLORADO

On [XXX], I discovered that the backup camera on my 2023 Chevy Colorado was malfunctioning. Regardless of whether I was operating the vehicle in reverse or manually activating the backup camera, it remained inoperable. On the same day, I made a reservation with my local Chevrolet dealership in Elko, Nevada, to have the backup camera inspected. I took the truck to the dealership on July 19 for a repair under warranty. However, the technician informed me that the issue could not be resolved and believed it was a harness that had become pinched and required replacement. The dealership ordered the necessary part but was unable to provide an estimated time of arrival (ETA). As of December 1, despite my efforts to resolve the issue with both the dealership and GM’s corporate entity, I have yet to receive an ETA or any parts for repair. According to the National Highway Traffic Safety Administration (NHTSA), backup cameras are mandatory safety equipment for vehicles manufactured in 2018 and newer. I have brought this matter to the attention of GM and the dealership, but it appears to be unaddressed. The design of the truck makes it challenging to see behind, and the inability to perceive potential hazards in the rear poses a safety risk. GM has failed to address this issue, despite the fact that it is a critical safety feature. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)