NHTSA Complaint #11668889 — 2023 CHEVROLET COLORADO

The contact owns a 2023 Chevrolet Colorado. The contact had taken the vehicle to the dealer for a routine oil change and after the vehicle was serviced, the contact was provided a multi-point vehicle inspection sheet which showed that the brake pads had received a green check mark and that the brake pads were 7-millimeters or greater on both the driver’s and passenger’s side. The next day upon start of the vehicle, the contact stated that a message "New Brake Pads Detected" question was displayed on the instrument panel. The contact selected the "No" option followed by another question to service the brake pads. The contact then stated that a "Service Brake Pad Monitoring System" message appeared on the instrument panel. The vehicle was taken back to the dealer where the dealer was informed of the messages. A mechanic inspected the vehicle and informed the contact that both the brake pads and rotors needed to be replaced. The contact was also informed that the brake pads were 2 millimeters or less, despite the contact receiving information the day prior which stated otherwise. The contact questioned the dealer about the discrepancy and was informed that the computer provided the results for the multi-point vehicle inspection. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 27,000.